Samsung
Restoring Reliability For Staff Shuttles
Samsung needed a new transport partner after persistent reliability issues with their existing staff shuttle provider. Travel Connect was invited to tender and appointed to deliver a consistent, corporate-grade daily service for up to 150 employees - rebuilding trust in the operation from day one.
Our Role
Samsung didn't just need a new supplier - they needed to trust their transport again.
When Samsung's daily staff shuttle service was falling short - with reliability and timekeeping causing ongoing frustration - they needed more than a new supplier. They needed a partner who would take the brief seriously, understand the expectations of a high-profile corporate client and build a service that employees could genuinely depend on.
Travel Connect was invited to tender and appointed to take full ownership of the operation. Our role was to design, procure and manage a daily shuttle service transporting up to 400 Samsung employees between the local train station and their Weybridge offices - and to do so with the consistency and professionalism that had been missing.
Our Approach
We didn't take the brief at face value, we stress-tested every detail before a single journey ran.
We began by identifying local operators with the right fleet, contract experience and cultural fit for a client of Samsung's profile. Drawing on colleagues with rail replacement expertise, we sense-checked reliability standards rigorously before making any appointment. Once the right operator was selected, we requested full route risk assessments and carried out live route trials at the exact contracted pickup times - identifying timing pressures that could have caused future delays and proposing timetable adjustments before launch.
To ensure continuity and build familiarity with passengers and routes, the appointed operator assigned a dedicated pool of drivers exclusively to the contract. Performance is monitored through weekly operator reports, consolidated into monthly updates for Samsung, with a dedicated Account Manager maintaining close oversight of both the client relationship and day-to-day service delivery.
Our Strengths
What this contract required was methodical attention to detail, the right supplier relationships and a genuine commitment to getting it right before launch - not after. That is exactly what Travel Connect brought.
Our procurement process goes beyond price. We assess operators on fleet quality, experience, reliability track record and fit for the specific client environment. For Samsung, that due diligence made the difference between a service that looked good on paper and one that actually performed in practice.
The ongoing account management structure - combining weekly performance data, monthly reporting and a single dedicated point of contact - gives Samsung full visibility and confidence that the service is being actively managed, not simply left to run.
The Outcome
Since launch, the Samsung staff shuttle has operated as a punctual, dependable service - a marked contrast to what had gone before. Reliability has been restored, employee confidence in the service has grown, and Samsung now has a transport partner they can trust.
The relationship has since grown beyond the daily shuttle, with Travel Connect also managing transport for Samsung's annual conference in Chertsey and delivering a week-long travel programme for 36 visiting senior managers. It is a partnership built on a simple foundation - doing what we say we will do, every single day.